Privacy Policy

When you play on Castle Crafters or use our website, we collect:

• Minecraft username and UUID — to identify your account, track purchases, and deliver rubies.
• Server logs — connection times, chat messages, commands used, and gameplay events. These help us moderate the server and investigate issues.
• Discord ID (if you join our Discord) — to link your server account with community roles and support tickets.
• Email address — only if you contact us directly for support.

We do not collect real names, addresses, or any other personal information beyond what’s listed above.

We use the data we collect to:

• Operate the server and deliver rubies to your account.
• Enforce rules and keep the community safe.
• Provide customer support and resolve disputes.
• Improve the server experience based on usage patterns.

We never sell your data. We don’t use it for advertising. We don’t share it with third parties except as described below.

All payment data is handled by Tebex. When you buy rubies, you enter your payment details on Tebex’s secure checkout. We never see your credit card number, billing address, or other financial information.

Tebex shares with us only what’s necessary to deliver your purchase: your Minecraft username, the bundle purchased, and the transaction ID. For details on how Tebex handles your data, see their Privacy Policy.

We keep server logs for up to 90 days to investigate issues and enforce rules. Purchase records are kept indefinitely to prevent fraud and handle disputes. Your Minecraft username and UUID remain in our system as long as you have an account with us (including any remaining rubies).

You can request a copy of the data we hold about you by emailing support@castlecrafters.net. If you believe we have incorrect information, you can ask us to correct it. In some jurisdictions, you may have the right to request deletion of your data — though this may prevent you from accessing the server or any rubies you’ve purchased.

We take reasonable measures to protect your data: encrypted connections, access controls, and regular backups. However, no system is 100% secure. If we discover a data breach, we will notify affected users promptly.

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post a notice on Discord and update the "Last updated" date above. Continued use of Castle Crafters after changes means you accept the updated policy.

Questions about privacy or data? Email us at support@castlecrafters.net.